PPP/C to implement mandatory customer service training for public-facing employees

Recognising the importance of, and urgency of need for, improved service quality
across the public sector as well as the private sector, the Peoples Progressive Party Civic (PPP/C) says it will launch a nationwide programme to improve standards in all aspects of daily life, and seek to encourage greater pride in the quality of service delivered.

Key initiatives will include:

• Introducing mandatory service standards across public sector institutions, including publication of advisories that outline, among other things, transaction procedures, required documentation, processing times, and prescribed fees at government ministries and agencies.
• Establishing a single and easy to use national call and message centre, in addition to AskGov, where citizens can lodge complaints, request information, and provide feedback, ensuring that every voice is heard and every issue is tracked through to resolution.
• Implementing mandatory customer service training for public-facing employees.
• Encouraging private sector entities to do same.

These plans are outlined in the party’s 2025 manifesto which was launched today.