Affected customers urged to file police reports amid Caripay Inc. controversy

Persons are being encouraged to file police reports or retain lawyers after Caripay Inc. – a financial company that was offering payment services through the Be! Payment platform – has now apparently closed operations, leaving customers counting significant losses.

In February 2025, Be! Payment, which had described itself as a licenced payment service provider had rolled out service that saw dozens of automated teller machines (ATMs) being set up across the country, allowing holders of a specially-issued card to have a convenient way of accessing cash.

Customers are now complaining that they cannot access their cash deposited with the Be! Payment platform, which operated under Caripay Inc.

Regulatory authorities are urging urged affected persons to file official reports with the Guyana Police Force or retain legal representation.

This publication reached out Governor of the Bank of Guyana, Dr Gobind Ganga, who is currently overseas on official business, but did not get a response on the issue.

Nevertheless, Demerara Bank Limited has since distanced itself from the controversy surrounding the issue, informing customers that the bank is not issuing refunds on behalf of the company.

This newscast understands that the principal of Caripay had an account with Demerara Bank and persons have been turning up in hopes of recovering their money deposited into Be! Payment.

But in a notice on Wednesday, Demerara Bank clarified that those ties with Caripay have been terminated.

The bank said: “Demerara Bank Limited is not issuing any refunds on behalf of, or in connection with, Caripay Inc., and has received no instructions or directives from Caripay Inc. or any regulatory authority to do so. Further, the Bank confirms that its relationship with Caripay Inc. was terminated in January, 2026. That relationship was strictly between Caripay Inc. and Demerara Bank Limited, and did not extend to, nor create any relationship with, customers or users of Caripay Inc.’s services.”

To this end, the Bank urged persons to contact Caripay Inc. directly in relation to any queries or requests for refunds.

But based on information reaching this publication, no one has been able to get onto the company or its representatives.

INews Guyana contacted several authorities, who advised that affected individuals should file formal police reports to initiate an investigation into the matter.