Stop refusing customer refunds – CCAC urges suppliers as over 460 shoppers’ complaints received this year

See full statement from the Competition and Consumer Affairs Commission (CCAC): 

The Christmas holidays are quickly approaching, and it is customary for consumers to engage in heightened shopping. In an effort to reduce the spike in consumer complaints, the Competition and Consumer Affairs Commission (CCAC) once again takes the opportunity to remind consumers to ensure that they receive value for every dollar spent by ensuring that they assert their rights in line with the Consumer Affairs Act (CAA) No.13 of 2011.

Suppliers are also reminded to comply with and adhere to the CAA.

It is recommended that consumers create a list and research products/services before making a final purchase decision. All contracts/agreements should be thoroughly read and understood before signing.

Consumers are also urged to demand a receipt for all purchases. Receipts serve as sufficient legal proof of purchase to facilitate returns, refunds, or exchanges.

All items should be inspected before final purchase, and written warranties of at least 6 months should be requested.

The return of non-defective goods must be done within 7 days of purchase. The goods should be in the original package, unused, and not tampered with. In this instance, a supplier can charge up to a 10% restocking fee in keeping with the Law.

Suppliers should refrain from displaying the “No Refund” signs or refuse to offer refunds, returns, or exchanges as guided by the conditions under the Consumer Affairs Act.
For the period January 2025 to date, the Commission has received 461 complaints valued at G$471,290,072. The value of G$333,969,282 has been resolved, with the remainder currently being pursued.

Consumers are encouraged to call the CCAC at 219-4410/3 or WhatsApp at 625-0557 for inquiries. Consumers can easily file complaints online at ccac.gov.gy.

“It is illegal to display no refund signs” – Consumers Affairs Commission to business owners