See full statement from the Ministry of Public Works:
The two (2) new hotline numbers launched by the Ministry of Public Works last Thursday November 6, 2025, has already began to garner the support of the public.
The WhatsApp Hotline numbers which were launched and announced by Minister of Public Works Hon. Bishop Juan Edghill, has already received over 200 actionable complaints via the citizen hotline number and approximately 70 from the number for contractors, all actively being addressed.
The initiative allows complainants such as citizens and contractors to share their grievances and report deficiencies or dangers in construction sites and/or within communities.
Direct feedback approach is premised on ascertaining information about issues which can and may arise, that affects people, the environment and the completion of projects, and to better serve the people in their respective communities.
As such, the hotline number (592) 624-2964 is now in effect, to ensure efficiency and timely resolution to reports and complaints made by citizens.
This dedicated 24hr WhatsApp hotline can be utilized for the following purposes:
1. Citizens can make complaints and report to the ministry about the level of work being executed by contractors within their respective communities; to report on any inconvenience(s), encumbrances, derelicts and/or any other related matter or general concern. These include but are not limited to the damage of water pipelines, damage to bridges as well as cases of flooding etc.
2. Reports can be made about damages to government property caused by motorists. These include the damage to lantern poles, traffic lights, guard rails, walls of bridges, and all other government property. All motorists are advised that damages to such properties will result in the offender being charged and made to pay for such damages.
3. Reports can be made about the illegal construction of structures including shacks, buildings, billboards etc. along the road shoulders of highways and main access roads. Please be advised, the removal of these said structures will be at the expense of the identified owner
A similar hotline was established for contractors who may have issues and/or queries as it relates to their assigned project, concerns about payment and/or any other construction related issues.
Contractors are advised to do so via the dedicated hotline (592) 624-2965.
Since the launch of the two (2) numbers, the Ministry has received an overwhelming number of reports. These range from road and bridge concerns, encroachment along the roadways and on the government reserves, as well as, abandoned and derelict vehicles.
Minister of Public Works Hon. Bishop Juan Edghill reemphasized the importance of the initiative.
“It is one way of improving citizen satisfaction, ensuring efficiency and implementing government programs in a manner that benefits the people. And this will be a cell number that you could post pictures and messages to, and this will be addressed on a daily basis by specially designated staff that will be operating out of the Minister ‘s office. It will not just be someone receiving messages. They will bring it to the attention of the minister and the responsible Engineer and responsible program manager will have to act immediately.”
The Ministry’s proactive stance demonstrates government’s dedication to guaranteeing timely action in response to public reports of inconvenient and occasionally dangerous circumstances. It is an additional step that is expected to expand the Ministry’s capacity to enhance the management of projects being carried out, by bolstering the regulatory and enforcement component of its work, while preserving the aesthetics of the nation’s corridors during construction periods.
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