Chicken ‘N’ Burger Delight opens at Royal Mall

Locally-owned fast food chain Chicken ‘N’ Burger Delight has opened its fourth location at the Royal Mall in Georgetown.

Currently, the beloved franchise has two locations on the West Coast of Demerara (WCD) and one along the Essequibo Coast.

Managing Director of the franchise, Chetan Puran, said the move into Georgetown was driven by years of public demand.

“People have been asking us for many years, ‘When are you coming to Georgetown?’,” he explained. “We wanted to invest in Guyana and meet that demand. Some of our menu items have become so popular that customers specifically requested we bring them to Georgetown. Our flavour is very distinctive—unlike other brands—and we believe it will attract a lot of people.”

Puran also highlighted one feature that sets the brand apart: its dedication to properly prepared vegetarian options.

He noted that many customers, especially those from Hindu communities, are cautious about cross-contamination.

“We are very careful. All our vegetarian products—including the veggie nuggets and our signature Vigo line—are prepared separately. They’re fried in dedicated fryers, with strict procedures to avoid cross-contamination. We take that very seriously, and everything is 100% vegetarian.”

He further outlined the wide range of menu options available, noting that the franchise is introducing a new specialty burger exclusively at the Royal Mall location.

“We have the classic burger, the triple burger with two pieces of chicken and double cheese, and now we’re introducing the Jalapeño Classic. It comes with jalapeño peppers inside and has that cheesy, spicy hit customers love. It’s first available here and will roll out to other branches later.”

Puran also revealed that the franchise will soon launch a series of Christmas promotions, expected around December 15. “We always aim for excellence. Like any franchise, there may be hiccups, but we work hard to maintain consistent quality, great service, and the standards customers expect.”

Also attending the launch event was Minister of Tourism, Industry and Commerce, Susan Rodrigues, who commended the company for its bold and unconventional expansion model.

“What surprised us is that you didn’t begin in Georgetown, like most businesses do,” the Minister said. “You started in Region Three, expanded there, then moved to Region Two—and only now, with your fourth franchise, you’re launching in Georgetown. That approach is very different and very brave.”

She said the franchise’s presence in three regions reflects strong confidence in both the national and regional economies. “Every new franchise creates over 30 jobs, supports local communities, and benefits local farmers. I’m especially proud that you use 100% local ingredients.”

Minister Rodrigues also encouraged the franchise to continue elevating its service standards.

“There’s a real opportunity to stand out—not just with great-tasting food, but through excellence in customer service,” she said.

She further recommended that the company explore quality-management standards available through the Guyana National Bureau of Standards (GNBS), noting that certified standards can strengthen internal processes and improve service delivery.