The Competition and Consumer Affairs Commission (CCAC) recovered more than G$8 million in exchanges, refunds and repairs on behalf of consumers for the period January to June 2018.
This was announced on Friday by Director of the CCAC, Dawn Holder-Cush who stated that the Consumer Affairs Act is one of the most effective Acts which gives the Commission the authority to defend the rights of consumers in Guyana.
The recovery of the over $8 million, came mainly from businesses in the auto, electronics, furniture, clothing and accessories and construction materials supplies industries.
These cases account for 100 of the 150 cases received by the Commission for the first half of 2018. The remaining cases are still under investigation.
However, complaints to the value of over $122 million were investigated in 2017 with a 91 percent resolution rate.
The CCAC was established to administer and enforce the Competition and Fair Trading Act 2006 (CFTA) and the Consumer Affairs Act (2011).
As such, the Commission urges consumers to take advantage of their inherent rights given to them through the Competition and Fair Trading and Consumer Affairs Acts, and encourages consumers to seek redress with the Commission should they feel disenfranchised by the purchase of a good or service.
Consumers are reminded that among some your rights are: the right to a refund and the right to return goods under specific conditions. It is the responsibility of consumers to always demand proof of purchase, inclusive of a receipt and contracts where necessary.
The commission can be reached on telephone numbers 219-4410-3 or by visiting the office at the National Exhibition Site Sophia.
